Under Help , click Windows Recovery Environment. Click OK. The system reboots into the Windows Recovery environment. Click Recover without backing up your files , and then click Next. Read the System Recovery information.
To proceed, click Next. The computer restarts. Follow any on-screen instructions and do not interrupt it during the process. The computer might restart a number of times during the recovery process.
Insert the media and use the following instructions. Turn on the computer and immediately press the Esc escape key repeatedly, about once every second, until the Startup Menu opens. Press F9 to open Boot Device Options. This screen only displays for seconds and if no key is pressed, the system boots normally into Windows. When recovery starts, continue using the steps to complete recovery. The option should be Factory Reset. Click Next. To recover your system without backing up your files, the files should already be backed up and saved.
To continue, if you have backed up your files, click Recover without backing up your files , otherwise click Back up your files first recommended.
After all files are copied to the hard drive, on the Factory Image preparations screen, you are asked if you have received a Supplemental Recovery Disc. When the Recovery preparation is complete window is displayed, perform the next step, depending on your recovery media:. The computer might go through several Software Installation screens; this is normal, please do not turn off your computer during this process.
Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up. Protect your computer by reinstalling any virus and security software that was installed before the system recovery. Create recovery media To create the recovery media now, use the following instructions. Only one set of media can be created, so if it has already been created, you cannot create another one. Search for and open HP Recovery Manager. Click I Accept to the notification that only one set of recovery media can be made.
If the size of the USB drive is larger than 32 GB, the extra size on the flash drive might not be usable after the recovery media is created. Please be aware that all data on the selected USB flash drive is lost after the recovery media is created. Select whether to create the recovery media on a USB flash drive or CDs and follow the on-screen instructions.
Factory reset using media you created If you created your own recovery media, you can use it to perform a Factory Reset on your computer. Failure to backup your files results in loss of files and information. After backing up your files, use the following instructions to use the media you created to recover your computer. For detailed instructions, see Disabling Secure Boot in Windows 10 for this document. When prompted to run Recovery Manager from the hard drive or from media , select Run program from media , and then click Next.
Select Factory Reset to erase all the data and information from the hard drive and restore it to the original factory condition. Then click Next. Proceeding without backing up your files results in lost files and information. If you still have not backed up your files, select Backup your files first recommended and follow the on-screen instructions. The recovery preparation is complete. Click Continue to proceed. System recovery using media you created To recover your system with the media you created, use the following instructions.
For detailed instructions, see the Disabling Secure Boot in Windows 10 in this document. Select System Recovery to erase all the files from the hard drive and restore it to the original factory condition. Select Recover without backing up your files and then click Next.
If you are using recovery discs, follow the on-screen instructions by inserting the next disc as prompted. Step 8: Finish the next steps and do not interrupt the process as the computer restarts multiple times during the recovery and installation process. With a recovery disk, one can return the computer to a previous or original configuration. The steps to create HP recovery disk slightly differ between different operating systems. Before getting started, disconnect your computer from the Internet, close all other programs and do not use it for other work during the creating process.
Then search for and open HP Recovery Manager. Step 1: Choose Create recovery media and click I Accept to the notification that only one set of recovery media can be made, then Continue.
If an error message saying "A set of recovery media was previously created for this computer", then you need to use another method to obtain new discs. Step 2: Click I Accept to the notification that only one set of recovery media can be made, then Continue. If an Administrator password or confirmation is required, type the password or provide confirmation; and click Yes if a User Account Control window asks if you want to allow the program to make changes to the computer.
Step 3: When the computer prompts you to insert a DVD or USB flash drive and displays the number of discs you need, prepare the same number of blank DVDs as required and label them, according to their disc number. Step 5 : After you insert the disc, the computer will start preparing data, buring data, and verifying disc. Step 6: Every disc will experience the same 4 stages. Then click Finish to close the recovery disc creation program. Step 3: The program will display the number of discs needed.
Prepare them as required. Step 4: Insert the first blank DVD, then the Recovery Disc Creation window will open and display the status of the following processes: Collecting files , Writing files , Verifying disc.
Step 5: After the first disc is successfully created, insert subsequent discs to finish the whole process. If the above methods don't work, contact HP Customer Support. Tags: Archived. Level Message 2 of Was this reply helpful? Yes No. Message 3 of Message 4 of Message 5 of Message 6 of I can't find the "recover software" feature in the bios boot menu for the pavilion dv laptop.
Message 7 of Message 8 of Message 9 of Message 10 of When prompted, select name of the USB flash storage device that you want to use for the recovery solution. Do not interrupt the disc creation process or remove the USB storage device. When the creation process is complete, the computer will restart and prompt you to log in to the computer. When finished, remove the USB storage device and store it in a safe location.
You can use this recovery solution to return the computer's software back to the way it was when the computer was first purchased. Common issues that can occur during recovery solution creation The following are common error messages and problems that can occur when creating a recovery solution on a USB 2.
Select an error message for more information. Figure : No removable USB drive detected error. To resolve an issue when the utility does not recognize the USB, do the following:. Windows should recognize the device. If so, restart the utility. Perform a hard reset on the computer.
Unspecific "read" errors Read errors are most likely occurring from the hard drive when reading the recovery data from the hard drive to transfer to the USB storage device.
Try the following steps to try and fix problems that might be on the hard drive:. Restart the computer and press the F2 key to open hard drive diagnostics. If the hard drive test returns a good result, re-attempt the image creation. Contact HP if the issue persists. If a hard drive failure message is returned, contact HP about the need for a replacement hard drive.
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